How Warranty Claims Are Processed:

 

Understanding how the warranty claim system works and what information is needed to successfully process a claim will help us streamline the procedure to return a result within two to five working days.

Missing information is the most common cause for delays and can lead to the claim being rejected altogether.

This form should be completed by the customer and sent to the original dealer who will then filter and forward it to Starboard’s National Distributor. Or it can be completed by the shop on behalf of the customer and sent to the Starboard National Distributor.

If the information is complete, Starboard’s National Distributor will return a result within two to five working days.

 

Warranty Terms & Conditions:

This warranty is only valid to the original purchaser or the board from the original dealer.

 

COMPOSITE (HARD) BOARD

    • 1 year warranty from the end consumer purchase date.
    • No limit on years from the production date.

 

INFLATABLE BOARD

    • 2 years warranty from the end consumer purchase date.
    • Production year 2024 onwards only – 5 years extended warranty on leaking issues if registered within 3 months from the purchase date.

      CHECK WARRANTY & REGISTER YOUR INFLATABLE BOARD

 

PADDLE

    • 1 year warranty from the end consumer purchase date.

 

This warranty does not cover the following claim conditions:

  1. Damage or defects caused by impact with any materials or objects (incl. ramps and sliders).
  2. Damage or defects caused by collisions, abuse, misuse or accidental damage.
  3. Breakage or defects as a result of prior damages.
  4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  5. Damage or defects caused by heel dents.
  6. Damage or defects caused by non-recreational use.
  7. Damage or defects caused by inappropriate storage or handling.
  8. Damage or defects caused by exposure to temperatures over 70°C and under 0°C.
  9. Damage or defects caused by natural events such as floods, earthquake, fire, etc.
  10. Damage or defects caused by alterations or modifications including the use of a larger fin than specified.
  11. Damage or defects caused by repairs.
  12. Damage or defects caused by the usage of the board after a claim is reported.
  13. Damage or defects caused by flat landings.
  14. Damage or defects caused by improper mounting or adjustment of bindings or footstraps.
  15. Any damage except manufacturing defects in material or workmanship.
  16. Damage or defects caused by storage of the board in closed, damp conditions (for example a wet board bag).
  17. Damage or defects caused by impact with the seafloor.

 

A warranty claim has to be filed with the original dealer where the purchase was made or directly with the national distributor in the country of purchase.

Starboard’s responsibility is limited to repair or replacement of the defective product. Neither Starboard nor any of its representatives will be responsible for any losses or damages incurred as a result of loss or use of the product.